Contact
Reaching the editorial desk
Write to [email protected]. One inbox handles everything: corrections, questions about a ranking, partnership enquiries and complaints about this site. Messages are read on weekdays in New Zealand hours and answered within two working days. We reply in English only.
Reporting a figure that has changed
Bonus ceilings and withdrawal windows move often, and readers usually spot a change before our next scheduled re-check. If a number on the ranking page no longer matches what the operator shows you, tell us three things: the brand, the date you saw it, and a screenshot of the cashier or terms page. With those we can verify and update within a day. Without them a correction takes a full re-test.
What this desk cannot do for you
We are reviewers, not an ombudsman. We have no access to your account, cannot release a held withdrawal, cannot lift a verification request and cannot give legal or tax advice. If an operator has frozen funds, the route that works is the complaints channel of its licensing authority, named in that brand's review, and we will point you to the right form.
If gambling has stopped being fun
Do not write to us for that. Call Gambling Helpline NZ on 0800 654 655, free and confidential, any hour of the day. They talk to family members as well as players.